Customer services and contact centres
> Over 150 businesses and at least 119 integrated customer relationship management centres
> Almost 9,000 employees
> Job numbers that have more than doubled in less than 10 years
Several contact centres were set up in the Centre-Loire Valley region in the early 1970s, but the sector saw major development in the late 1990s, with a real boom between 1999 and 2000. Orleans was the first city in the Centre-Loire Valley region to benefit from major decentralisation of CRCs from Ile-de-France.
The Orleans urban area seemed an excellent alternative for service providers wishing to stay close to the Paris region while taking advantage of lower real-estate costs, rich and non-competitive employment catchment areas, and a specific real-estate offer with creation of dedicated buildings for such activities. In 2000, the Téléperformance Group was one of the first to set up a major call centre in Orleans.
The call centres and customer services sector’s key companies
- Outsourcers : Téléperformance France, Intelcia, Laser Contact, Groupe Acticall, TPH Services Telecom, Armatis
- Integrated contact centres : Printania-Bouygues Telecom, Aquadia-Bouygues Telecom, Fidelia, France Telecom-Orange, BNP Paribas
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